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8. Disputes & Alerts

The Disputes & Alerts Dashboard is your central hub for managing support tickets, user complaints, and general feedback.

Dashboard Tabs​

When you navigate to the Disputes & Alerts section, you will see two main tabs:

1. Cases Queue​

This tab lists all open and closed support tickets (cases) that require admin attention. From here, you can view the details of a specific case, update its status (e.g., In Progress, Resolved), add internal notes, or escalate it.

Cases Queue Placeholder

2. All Feedback​

This tab allows you to filter and view general feedback submitted by users. You can filter feedback by:

  • Rating: (All, 1-star, 5-star, etc.)
  • Source: (Customer App, Driver App, etc.)
  • Sentiment: (Positive, Negative, Neutral)
  • Comment: Search by specific keywords or Order ID.

Feedback Tab Placeholder